Returns & Refunds Policy

We want you to feel confident shopping with us. Below you will find our full returns and refunds policy for online orders, in accordance with UK consumer law.

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🛒 Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 calendar days of receiving your goods.

• No reason for cancellation is required.

• To cancel, please email us at support@metisminis.com within the 14-day period.

• Items must be returned unused, in their original condition and packaging, within 14 days of notifying us.

• Return postage costs are your responsibility unless the item is faulty, damaged, or incorrect.

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⚠ Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or not as described:

• Contact us within 30 days of receiving your order.

• We will offer a full refund, repair, or replacement.

• We will cover return postage for faulty or incorrect items.

(If the fault develops after 30 days, your statutory rights may still apply.)

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🚫 Items Not Eligible for Return

The following items cannot be returned unless faulty:

• Custom-made or personalised products.

• Digital products or downloads once delivery has begun.
  

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💳 Refund Processing

• Refunds are processed within 14 days of receiving the returned item.

• Refunds are issued to your original payment method.

• If you cancel your entire order, any standard delivery charges will also be refunded.

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📦 How to Return an Item

Please contact us at support@metisminis.com before returning any item so we can provide full return instructions. Including your order number will help us process your return quickly.

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📞 Contact Us

For any returns, cancellations or questions, please contact us:

Metis Minis
Email: support@metisminis.com
Phone: 02089333273
Order Number: Please include this in all communications.

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This policy does not affect your statutory rights.